Frequently Asked Questions
Everything you need to know about your NAGHEDI experience, from our signature hand-woven designs to shipping and care.
What materials are NAGHEDI bags made from?
Our signature bags are meticulously hand-woven from state-of-the-art neoprene. This material was chosen for its durability, lightweight feel, and ability to hold vibrant colors while remaining easy to clean.
How do I care for my hand-woven neoprene bag?
Most of our bags are water-resistant and can be spot cleaned with mild soap and water. For deeper cleans, we recommend hand washing and laying flat to dry. Avoid harsh chemicals or machine drying to preserve the weave integrity.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that certain promotional or sale items may be designated as final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
How can I ensure I am buying an authentic NAGHEDI product?
To guarantee authenticity, always purchase directly from our official website or through one of our authorized luxury retail partners. Authentic NAGHEDI bags feature our signature weave pattern and branded interior labels.